Privacy Policy

Privacy Policy

perawin7 ("we", "us", "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage with our services (collectively, the "Platform"). By accessing or using the perawin7 Platform, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

1. Information We Collect

perawin7 collects various types of information to provide, maintain, and improve our services, ensure platform security, comply with legal obligations, and enhance your gaming experience. The information we collect falls into the following categories:

1.1 Personal Information You Provide

When you register for a perawin7 account, make deposits or withdrawals, or contact customer support, you may provide us with personal information, including but not limited to:

• Identity Information: Full name, date of birth, gender, nationality, and government-issued identification numbers (e.g., passport, driver's license, or national ID);
• Contact Information: Email address, phone number, residential address, and postal code;
• Financial Information: Bank account details, payment card information, e-wallet account details (GCash, PayMaya), transaction history, and payment method verification documents;
• Account Credentials: Username, password, security questions, and answers;
• Verification Documents: Copies of identification documents, proof of address (utility bills, bank statements), and selfies or photos for identity verification purposes;
• Communication Data: Messages, emails, chat transcripts, and other communications you send to perawin7 customer support or through the Platform.

1.2 Information Collected Automatically

When you access the perawin7 Platform, we automatically collect certain technical and usage information, including:

• Device Information: Device type, operating system, browser type and version, device identifiers (IMEI, MAC address), screen resolution, and mobile network information;
• Usage Data: Pages visited, games played, time spent on the Platform, click patterns, navigation paths, session duration, and interaction with features;
• Location Data: IP address, geolocation data (with your consent), and time zone information;
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, and similar technologies to track user behavior, preferences, and Platform performance.

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment Processors: Transaction details, payment verification, and fraud detection information from GCash, PayMaya, banks, and other payment service providers;
• Identity Verification Services: Age verification, identity authentication, and anti-fraud checks from third-party verification providers;
• Marketing Partners: Information about your interactions with our marketing campaigns, referral sources, and affiliate partners;
• Social Media Platforms: If you choose to link your social media accounts, we may receive profile information, email address, and other data you authorize us to access.

2. How We Use Your Information

perawin7 uses the information we collect for the following purposes:

2.1 Account Management and Service Delivery

• Create, maintain, and manage your perawin7 account;
• Process deposits, withdrawals, and other financial transactions;
• Verify your identity, age, and eligibility to use the Platform;
• Provide customer support and respond to your inquiries;
• Deliver personalized gaming experiences and recommendations;
• Manage bonuses, promotions, and loyalty rewards.

2.2 Platform Security and Fraud Prevention

• Detect, prevent, and investigate fraudulent activity, money laundering, and other illegal activities;
• Monitor account activity for suspicious behavior and unauthorized access;
• Enforce our Terms and Conditions and other policies;
• Protect the security and integrity of the Platform and our users;
• Comply with anti-money laundering (AML) and know-your-customer (KYC) regulations.

2.3 Legal Compliance and Regulatory Obligations

• Comply with Philippine gaming laws, regulations, and licensing requirements;
• Respond to legal requests, court orders, and government inquiries;
• Report suspicious transactions to relevant authorities;
• Maintain records as required by law;
• Cooperate with law enforcement and regulatory agencies.

2.4 Marketing and Communications

• Send promotional emails, SMS messages, and push notifications about new games, bonuses, and special offers (with your consent);
• Conduct surveys, contests, and market research;
• Personalize marketing content based on your preferences and behavior;
• Analyze the effectiveness of our marketing campaigns.

2.5 Platform Improvement and Analytics

• Analyze user behavior and preferences to improve the Platform;
• Develop new features, games, and services;
• Optimize Platform performance, speed, and reliability;
• Conduct data analytics and generate insights about user trends;
• Test new features and conduct A/B testing.

3. How We Share Your Information

perawin7 does not sell your personal information to third parties. However, we may share your information with the following categories of recipients for the purposes described in this Privacy Policy:

3.1 Service Providers and Business Partners

We share information with trusted third-party service providers who assist us in operating the Platform, including:

• Payment Processors: GCash, PayMaya, banks, and other payment service providers to process deposits and withdrawals;
• Identity Verification Services: Third-party providers that verify your age, identity, and eligibility;
• Cloud Hosting Providers: Companies that host our servers and store data securely;
• Customer Support Tools: Live chat platforms, ticketing systems, and CRM software;
• Marketing and Analytics Providers: Email marketing platforms, analytics tools, and advertising networks;
• Game Providers: Third-party game developers and suppliers whose games are featured on the Platform.

3.2 Legal and Regulatory Authorities

We may disclose your information to government agencies, law enforcement, regulators, and courts when required by law or when we believe disclosure is necessary to:

• Comply with legal obligations, court orders, or regulatory requests;
• Protect the rights, property, or safety of perawin7, our users, or the public;
• Detect, prevent, or investigate fraud, security breaches, or illegal activity;
• Enforce our Terms and Conditions and other policies.

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity or successor organization. We will notify you of any such change and provide you with choices regarding your information.

3.4 With Your Consent

We may share your information with third parties when you provide explicit consent, such as when you authorize us to share information with social media platforms or participate in third-party promotions.

4. Data Security

perawin7 takes the security of your personal information seriously and implements industry-standard technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All sensitive data, including passwords and payment information, is encrypted using SSL/TLS protocols during transmission and at rest;
• Access Controls: Strict access controls ensure that only authorized personnel can access personal information on a need-to-know basis;
• Firewalls and Intrusion Detection: Advanced firewalls and intrusion detection systems protect our servers from cyber threats;
• Regular Security Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and address potential risks;
• Employee Training: All perawin7 employees receive training on data protection and security best practices;
• Secure Data Centers: Our data is stored in secure, certified data centers with physical and digital security measures.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.

5. Data Retention

perawin7 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and the purpose for which it was collected:

• Account Information: Retained for the duration of your account and for a period after account closure as required by law (typically 5-7 years for financial and transaction records);
• Transaction Records: Retained for at least 5 years to comply with anti-money laundering and tax regulations;
• Marketing Data: Retained until you withdraw consent or request deletion;
• Technical and Usage Data: Retained for up to 2 years for analytics and Platform improvement purposes.

After the retention period expires, we will securely delete or anonymize your information so that it can no longer be associated with you.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you;
• Right to Rectification: Request correction of inaccurate or incomplete information;
• Right to Erasure: Request deletion of your personal information, subject to legal retention requirements;
• Right to Restrict Processing: Request that we limit how we use your information;
• Right to Data Portability: Request a copy of your information in a structured, machine-readable format;
• Right to Object: Object to the processing of your information for marketing or other purposes;
• Right to Withdraw Consent: Withdraw consent for processing activities that require your consent.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. Please note that certain rights may be subject to legal limitations or exceptions.

7. Cookies and Tracking Technologies

perawin7 uses cookies, web beacons, and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

Types of Cookies We Use:

• Essential Cookies: Necessary for the Platform to function properly, including login authentication and security;
• Performance Cookies: Collect information about how you use the Platform to help us improve performance;
• Functional Cookies: Remember your preferences and settings to provide a personalized experience;
• Marketing Cookies: Track your activity across websites to deliver targeted advertising.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of the Platform.

8. Third-Party Links

The perawin7 Platform may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

The perawin7 Platform is intended for users who are 21 years of age or older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete that information and close the account. If you believe we have collected information from a minor, please contact us immediately at [email protected].

10. International Data Transfers

perawin7 operates primarily in the Philippines and stores data on servers located within the region. In some cases, your information may be transferred to and processed in countries outside the Philippines where our service providers operate. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

perawin7 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by posting the updated policy on the Platform and updating the "Last Updated" date at the top of this page. For significant changes, we may also send you a direct notification via email or in-app message. Your continued use of the Platform after changes are posted constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our Data Protection team:

By using the perawin7 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.